• Friendly Persistence with Problem Resolution
• Closing a High Rate of More Difficult Tickets
• Sharing Knowledge when Training Customers and Co-Workers

Getting to Know Eric:

• Eric’s Favorite Song is Slow Dance.

• Eric’s Favorite Dessert is Banana Pudding.

• Eric’s Favorite College Team is the North Carolina Tarheels.

• Eric's Favorite Pro Team is the Panthers.

• Eric’s Favorite Vacation Spot is Australia.

• Eric has been with AAI since 2006