Arrendale Associates, Inc.

At Your Service

The Arrendale Support Center is ready to serve hospital, MTSO and physician practice customers at any time of the day or night, 365 days per year. Our Support Center technicians use a detailed knowledge base and an in-depth understanding of TA⁺ , associated hardware and related software to resolve service calls of all types. AAI's dedication to our customers and customer support requirements are of utmost importance within the Arrendale culture. By dialing 800-344-1323 Option 1, customers reach the AAI Support Center. Fax, e-mail and Internet inquiries are also entered into our system. We use a proprietary incident tracking system to record and monitor all issues communicated to the Support Center. This ticket system sends an automatic e-mail at resolution, describing the solution to each issue.

Arrendale trained technicians handle each incident using clearly-defined severity levels, response times and a strict escalation process to keep all TA⁺ systems performing properly within your facility. Severity levels range from , Level 1, Critical i.e. server hardware failure, to Level 4, such as a system enhancement request. Statistical reporting from AAI's incident tracking is used to improve software performance for all our customers. We are proud of our response time and ability to solve all types of support inquiries.

Arrendale Support Center technicians look forward to your call whether you are a home based transcriptionist with a new PC, a physician using e-Sign⁺ for the first time, a transcription supervisor changing report distribution, an MTSO adding speech recognition or a CTO requesting a special TA⁺ report. We handle hundreds of calls like these every day and welcome hearing from you. Please call 800 344-1323, option 1.


Customer Support	At Your Service The Arrendale Support Center is ready to serve hospital, MTSO and physician practice customers at any time of the day or night, 365 days per year. Our Support Center technicians use a detailed knowledge base and an in-depth understanding of TA⁺ , associated hardware and related software to resolve service calls of all types. AAI's dedication to our customers and customer support requirements are of utmost importance within the Arrendale culture. By dialing 800-344-1323 Option 1, customers reach the AAI Support Center. Fax, e-mail and Internet inquiries are also entered into our system. We use a proprietary incident tracking system to record and monitor all issues communicated to the Support Center. This ticket system sends an automatic e-mail at resolution, describing the solution to each issue. Arrendale trained technicians handle each incident using clearly-defined severity levels, response times and a strict escalation process to keep all TA⁺ systems performing properly within your facility. Severity levels range from , Level 1, Critical i.e. server hardware failure, to Level 4, such as a system enhancement request. Statistical reporting from AAI's incident tracking is used to improve software performance for all our customers. We are proud of our response time and ability to solve all types of support inquiries. Arrendale Support Center technicians look forward to your call whether you are a home based transcriptionist with a new PC, a physician using e-Sign⁺ for the first time, a transcription supervisor changing report distribution, an MTSO adding speech recognition or a CTO requesting a special TA⁺ report. We handle hundreds of calls like these every day and welcome hearing from you. Please call 800 344-1323, option 1.