Arrendale Associates, Inc.

AAI Support Center

To reach the Arrendale Support Center during normal business hours, please press Option One from the main telephone menu, 800 344-1323. Your call will be routed to a support center specialist who will:

1.  Log the call into RAID, AAI’s Reporting and Analysis of Incidents Detected System
2.  Assign a tracking number
3.  Initiate service call resolution

Arrendale support personnel use a detailed knowledge base and an in-depth understanding of TAŽ, associated hardware and software to resolve service calls. Some service call incidents are complex requiring additional research and/or need to be assigned to a technical specialist. Incidents can be assigned to an individual associate or to a specialized team by RAID, our proprietary support center software. Not only is the original incident logged by RAID, but also all activity leading up to and including the problem resolution. Statistical reporting from RAID is used to improve TAŽ’s performance throughout all of our healthcare facilities.

New for 2001, customers are automatically e-mail notified as support calls are entered into the RAID tracking system by AAI support staff. Notification of service call resolution is then e-mailed to the same customer contact via RAID after incident closure by Arrendale staff. Customer inquiries of service calls already logged into RAID will be available via the Internet at www.aaita.com . in the near future. Please attend fall 2001 TAŽ Users Exchange meetings for more information on how RAID is enabling Arrendale support staff to serve you better.

For after hours support, use the same 800 344-1323 number and leave a detailed message including:


Customer Support	AAI Support Center To reach the Arrendale Support Center during normal business hours, please press Option One from the main telephone menu, 800 344-1323. Your call will be routed to a support center specialist who will: 1. Log the call into RAID, AAI’s Reporting and Analysis of Incidents Detected System 2. Assign a tracking number 3. Initiate service call resolution Arrendale support personnel use a detailed knowledge base and an in-depth understanding of TAŽ, associated hardware and software to resolve service calls. Some service call incidents are complex requiring additional research and/or need to be assigned to a technical specialist. Incidents can be assigned to an individual associate or to a specialized team by RAID, our proprietary support center software. Not only is the original incident logged by RAID, but also all activity leading up to and including the problem resolution. Statistical reporting from RAID is used to improve TAŽ’s performance throughout all of our healthcare facilities. New for 2001, customers are automatically e-mail notified as support calls are entered into the RAID tracking system by AAI support staff. Notification of service call resolution is then e-mailed to the same customer contact via RAID after incident closure by Arrendale staff. Customer inquiries of service calls already logged into RAID will be available via the Internet at www.aaita.com . in the near future. Please attend fall 2001 TAŽ Users Exchange meetings for more information on how RAID is enabling Arrendale support staff to serve you better. For after hours support, use the same 800 344-1323 number and leave a detailed message including: Your name Your title Your organization Your telephone number Brief description of the problem Your service call will be promptly returned, tracked, and resolved by an AAI Support Center Specialist.